Wie oft hat man schon "Hallo Herr..." geschrieben und dann noch ein paar Stze hinzugefgt, die eigentlich auch immer die Gleichen waren. Warum also jedes Mal die Mhe? Das hat sich auch ITSTH gefragt und den ReplyButler entwickelt. Ein Zusatzprogramm fr Microsoft Outlook was einem viel lstige Tipparbeit erspart. Schon beim ersten Klick auf die Outlook-Schaltflche "Antworten" wird klar wie angenehm das sein kann. ReplyButler erkennt automatisch Name, Sprache und Stil der E-Mail und bereitet eine entsprechende Antwort vor.

Beantworten Sie Support-E-Mails schneller mit diesen Textbausteinen fr Outlook. 55 fertige Texte in 18 Ordner erleichtern Ihnen den schnellen Start. Jeder Textbaustein ist zweisprachig hinterlegt (D+E), ideal fr den Helpdesk. Passende Textbausteine werden automatisch vorgeschlagen oder knnen aus dem Men direkt in Outlook ausgewhlt werden. Keine Zwischenablage oder Clipboardprogramme notwendig! Beim Einfgen wird automatisch der Textbaustein in der zur E-Mail passenden Sprache eingefgt. Die Textsammlung kann durch eigene Text erweitert werden und so an den Support in Ihrer Firma angepat werden.

Benuetzen Sie Microsoft's Outlook als maechtigen Helpdesk fuer Kundenanfragen fuer Fashion- + Modefirmen. Sie bekommen eine vordefinierte Ordnerstruktur fuer die typischen Anfragen, welche bei Kundenanfragen an Fashion- + Modefirmen passieren, begleitet von Vorschlaegen fuer die Standardtexte die in den Bereichen einzuordnen sind. Dieses Add-in unterstuetzt Sie beim Erzeugen + Benutzen der Fashion Textbausteine fuer Ihren Helpdesk.

Polar Help Desk Free is a web based solution for organizing support department. It is fully functional, commercially free for 1 technician and unlimited number of end users. No trial period expiration, no obligations and no forms to fill out. Incident management, knowledge base, email integration, language management, reports and clear user-friendly interface are the features that will enhance and improve your support center while simplifying its management.Key advantages: - Source code available for purchase- Easily deployed and configured

Sinergia is an open source, web based, help desk solution, developed in C# using version 3 of the .NET framework, and SQL Server database.Among the supported features are: Case Management, Case data structure customization. Management Reports. Browsing cases. Querying cases history. Adding Case notes. Users sign up, forgot your password, and role assignment. My Cases, and my profile.Sinergia's business logic is implemented using Windows Workflow Foundation.

Knowledge Base management software for Windows users. Intuitive and powerful database management features allow you to record, organize, and manage frequently asked questions, technical issues, product specifications, or any other general information. Organizer's intuitive interface and ready-to-use kb database management solutions make it easy to set up and use. You can start using Knowledge Base Organizer with the database templates included in the software package (KB Basic, KB Detailed) or you can easily create a new one with the database Designer.

Internet Organizer Deluxe is a Windows software that allows business and home PC users to organize Web related information. For the computer novice, Internet Organizer's intuitive interface and ready-to-use solutions make it easy to set up and use. Web Organizer Basic: organize and maintain all your favorite sites. Web Organizer Detailed: complete solution that allows you to maintain detailed information about your Internet activities: web site name, web site address, login name, password, support email, notes, ..

Instant Knowledge Base is a new, powerful help-desk and problem / solution-tracker database program that allows you to enter, and maintain, your own custom knowledge base articles and to-do lists. Your knowledge base is fully searchable, using our state of the art search technology. When you search for a phrase, Instant Knowledge Base will count the number of matches on search words, and give extra weight if all words are matched, then rank the search results accordingly. Perfect for Help-Desk applications and perfect for anyone who wants to track information that can be searched.

Share Your Screen with Your Entire Network!Do you need to share your screen with others on your network ? Screen Share is a simple program to share your screen with each computer of your Windows network.Each computer can view your screen in realtime,or you can access your computer remotely - all from YOUR workstation! It has never been so easier to show your network exactly what is happening on your computer. This is also an ideal solution for education, training and demonstration at schools or in companies.

Instant Housecall is a fast, easy remote access program that lets you offer remote support through firewalls. You can transfer files, and easily view and control the remote desktop. To start a session, ask your client to run Instant Housecall then click "Start Session". You'll be connected instantly, and you can instantly provide assistance with no configuration.